It's important to us at DVDUA that you are happy with your new purchase, that's why we offer easy returns for up to 30 days - whatever the reason.
OPTIONS FOR RETURNING YOUR PURCHASE
LOCAL POSTAL SERVICE OR COURIER
Find your order number starting with 'US'
Three ways to find your order number:
On your order confirmation email
In the Order History section of your online account
On the Delivery Note you recieved with your order, labeled as 'Our Reference'
Securly pack all items you wish to return
Download and complete our returns form We need this to identify your item
The cost of returns within the United States must be covered by the customer. We suggest using your local postal service or a courier.
Package your return addressed to:
DVDUA
4362 West 48th ST
Cleveland, OH 44144 USA
Our site is backed by AUTHORIZE and EVOPAYMENTS and maintains the highest PCI DSS standards.
Maintenance:
Maintenance is done on Tuesday mornings EST when necessary, but not necessarily every Tuesday.
Adding Cases:
DISC ART / CASES Sure! So, many people want to save the most amount of money they can and get their orders as quickly as possible, so we offer disc art and cases optionally, as shown at the bottom of each listing. If you don't get the cases, each disc is in an envelope and each season is wrapped in an artwork slipcover and sealed in cello bags, and shipped safely in edge protected boxes :)
Are titles in stock?
Items are made to order.
Will this play in my country?
Please do not play discs in a gaming console. Format is worldwide region zero so we do ship worldwide
Why do you offer cases separately?
Most people don’t want cases so this allows us to offer better savings while also creating less waste.
Can you please confirm and advise the number of episodes for a particular title that is provided?
All seasons are complete unless stated otherwise.
Can you also confirm that the digital copies of the episodes you provide on the discs are from the official production company? They are not downloads from torrents for example?
I have checked the files they sent us, and if they do have aired logos it is because they maintain clean copies to sell themselves for about 3-5x as much, this is the only way they allow us to sell them at our price point.
Can you confirm prices on your website are in US dollars? Or if not, what other currency?
US Dollars
What payment methods do you have available for me being based in Australia?
Our business license was approved and CC for international buyers can check out directly and securely.
Please also advise what country you are based? USA?
USA
For the shipping, is the package tracked?
Packages are tracked within the US, but shipping costs for international packages are VERY high, so you would have to pay extra for specific tracking once it leaves the country, but we haven't had a lost package in years.
Playback Conditions:
We do not recommend XBOX playback as audio sync issues have been known to occur.
-
US Fast Option: Photos of filled check (front and back) emailed in - if you email a check you do not have to mail it, we can deposit via mobile deposit and thus get your order out even faster!
-
Mail in: Check / Money Order / Concealed Cash
-
Debit Option: Manually sent secure invoice via Authorize or Google Checkout (US Only)
What happens when I place an order?
A. If this is your first order with us, please pay attention if you:
1. Did not order disc art
2. Did not order cases
The discs will come with written season and disc
In nice envelopes and slipcovers and sealed in cellobags
and bubblewrap for shipping.
If you would like disc art and/or cases, please email us prior to shipping the package.
B. Process of Order Operations:
1. Order placed, confirmation email sent
2. Status changed to "Order Handled by" when given to staff to queue.
3. Status changed to "Label Printed" and emailed when shipping label is printed.
4. Status changed to "Shipped" once packaged to go out following day or within 3 days due to USPS pickups.
5. Please do not email and ask when your order will ship as we are always working hard to see you through every step of the way but not all orders take the same amount of time.
C. Things that affect shipping time:
1. Disc Art
2. Size of order
3. Holidays and weekends
4. USPS pickup issues
D. Do you send replacements?
1. We send one free replacement package, if you find you need something else replaced later, use our replacement disc listing HERE
E. What's the ETA of my order?
1. Simple answer. We have a lot of orders in various sizes and they all take a different amount of time to complete, and longer if they include disc art. The best way to follow is to check the listed ORDER QUEUE count on the main page of dvdua.com prior to placing your order.
Small orders tend to ship fastest, orders without disc art within a week.
We pride ourselves in having the best customer service on the net, or more accurately, we try to be, and we learn from the best and your suggestions.
DMCA
DVDUA.com website is in compliance with the Digital Millennium Copyright Act (“DMCA”). It is our policy to respond to any infringement notices and take appropriate actions under the DMCA and other applicable intellectual property laws.
DVDUA.com website takes matters of Intellectual Property very seriously and is committed to meeting the needs of content owners while helping them manage publication of their content online. It should be noted that DVDUA.com will respond to any DMCA complaints in a timely manner.
DVDUA.com website is a video search engine complex system of automatic indexers, robotic scripts and user submissions (“I-Frames”) streaming links to content that was uploaded to popular and only legal online video hosting sites. The users of these third-party video hosting sites signed a contract with these sites by setting up their accounts which forces them not to upload illegal content.
If a video exists on the web we will at some point find it and index it. It is entirely possible that we will index a previously removed video that is hosted using a different URL or different hosting website. If this happens please let us know as per DMCA protocol and we will address the issue.
We do not indexing the password-protected content and not cache or copy video files.
The site administration makes sure that the links are benign or perfectly legal. We prohibit users from uploading video, and we cooperate with all copyright holders to identify and promptly mark as spam & remove infringing link as soon as we are officially notified.
If you are still convinced that your copyrights are infringed and want to inform us about a copyright infringement on this website, that you need to mail us a request for content removal, we can offer a copyrighted content removal services to copyright owners or their authorized representatives.
Please send us an official request to be carefully reviewed by our Copyright abuse department. It’s important to keep in mind that WE DO NOT KEEP any copyrighted content on our website and we ought to, due to this fact, check all copyrighted content removal requests in details before proceeding with them. In addition, we do not control the removal of any content from any other web site in any shape or form.
Please do not send DMCA requests asking for entire channels, categories or shows to be removed. We only accept requests for an actual link to be removed.
To start the process on copyrighted content removal, please give us a copyrighted content removal request, made according to DMCA rules. Your copyright link removal application SHOULD HAVE ALL the items listed below. Otherwise our copyright abuse team will have to decline your application.
THE FOLLOWING ELEMENTS MUST BE INCLUDED IN YOUR COPYRIGHT INFRINGEMENT CLAIM:
* Provide evidence of the authorized person to act on behalf of the owner of an exclusive right that is allegedly infringed.
* Provide sufficient contact information so that we may contact you. You must also include a valid email address.
* You must identify in sufficient detail the copyrighted work claimed to have been infringed
* You must include all the correct infringing links that you claim for removal.
* A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
* A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
* Must be signed by the authorized person to act on behalf of the owner of an exclusive right that is allegedly being infringed.
IMPORTANT REMINDER:
- Removal of the video search results from our website has no impact on the publishers’ original feeds, so probably the content will still exist at the publishers’ websites.
- We have a right to reject any incomplete or anonymous messages.
- We do not have to answer to threats of any kind. Please make sure your request is polite and decent.
- Please remember before sending your request: WE DO NOT KEEP or HOST ANY CONTENT or MATERIALS!
We appreciate your understanding. - DVDUA.com may, at our discretion, send a copy of such notices to a third-party for publication. As such, your letter (with personal information removed) may be forwarded for publication.
- In addition, you are required to consider the possible fair use implications, as a result of Lenz v. Universal.
SEND THE INFRINGEMENT NOTICE VIA EMAIL
Contact/Email: copyright-law@dvdua.com
Please provide complete and accurate information in order to expedite the removal process.
It is our policy to promptly remove links from the DVDUA.com Site in accordance with the Digital Millennium Copyright Act (“DMCA”) if properly notified that the materials infringe a third party’s copyright. In addition, DVDUA.com may, in appropriate circumstances, terminate the accounts or block video host site of repeat copyright infringers.
*This page designed to make submitting notices of alleged infringement as straightforward as possible.
