Privacy is Priority

Your info is never given or sold to anyone at any time. All we maintain is your email address and info on file like address, name, etc for the newsletter, for tracking info, the last four digits of any card to lookup previous orders, to process refunds.

We use industry-standard 256-bit SSL encryption to provide maximum protection for your personal information. This may affect your ability to shop using an older browser.

©2018 PCI DSS Compliant

Quick FAQ:

What is DVDUniverse?

DVDUniverse and Associates is a collaborative effort that came out of contract sales when I worked at NBC Universal before they decided only to keep contractors who could work in-house, we couldn't afford to move, so we started our own thing, believing we could do things a bit better for our customers who we saw taken advantage of all over the web. You can find us on Facebook, a licensed media wholesaler here.

We are a licensed media wholesaler meaning we pay for digital contracts then put the media on discs for you to pass savings on to you and stay competitive.

Some of our shows have never been given a retail release, ie. Murphy Brown, Knots Landing, Falcon Crest, etc... and we pay digital fees in order to sell tv aired seasons, which qualifies the original licensors to retain their quality masters to release them at any time on their own.

As someone who loves people, who love nostalgia, soundtracks, and connecting people with old shows we loved that bring us back and unite us, I saw a lot of people being forgotten about as customers, and I knew I could do it better. Basically, we pay digital fees on everything we carry in the store and then add a small fee to make cases and artwork available. We also know labels reduce the lifetime of discs, and raise costs, and so two-fold this way we do right by the consumer while also being able to remain competitive by shaving off extra waste and production costs.

What information do you have and is it kept secure?

​I don't have your CC number, when you check out, Authorize and my bank processor only shows me the last four digits to verify you to allow the purchase. Also, you only registered an account, so I don't have anything but your name, address, what you registered with so that I can provide a service... I understand anyone's concern online, but I run a business for my clients, not against them. ​I am accountable to Authorize, EVO, and PaymentCloud, so not only do I always want and will do right by my clients, I'd get into huge legal trouble as a United States citizen if I broke that law, as well as the reason why I started a business in the first place, which is always taken care of my clients.

Phone numbers are only needed for international orders, I guess so they have someone to call for customs duty fees and missing packages.

Newsletter Subscription:

All new orders get subscribed to oure newsletter which shares important information concerning the store, specials, etc... your email is not shared or sold to anyone at any time, your privacy is 100% with us, and you can ubsubscribe at any time.

Our Word to You:

Any legitimate problems you have we address in the customer's favor without question

Before ordering, please be aware we do not use any labels to avoid heat problems and to lower costs for you, so we can give you the best product at the best prices. Also, please be aware some of the DVDs we sell are not commercially produced pre-records and some are made from the original master disc/sets. Picture quality is considered good-to-excellent unless otherwise noted. Just keep in mind that many of these films may include screen logos, or if a very old show, show some signs of deterioration over the years, so please do not expect PERFECT quality. The cost to you is for the Media (blank disk we use), shipping, and the time it takes us to do them for you. We do all we can to keep our costs as low as possible to help everyone enjoy the shows we offer. Many Sites charge lots more than we do for exactly the same sets. We do not do artwork on DVDs, and they are shipped in individual sleeves to assure they arrive safe and with delivery confirmation on all orders. DVDs are recorded in DVD-R format, which is compatible with most new DVD Players. Please check your owner's manual or contact the manufacturer to make certain these discs will work with your system before buying. Please check the compatibility of your DVD player to play this media. 

INTERNATIONAL ORDER?

As a courtesy to all international orders, as we know sometimes shipping prices can come up as more than expected... that is why we extend this promise, that at the time of printing your shipping label if we can process this at a cheaper rate than you were charged, we will refund the excess cost back to you.

WHERE IS MY ORDER?

I run a business that cares about every single customer.
I have near 100% feedback on Facebook and eBay online for a reason.

Here's what happens. We only print shipping labels right before packaging. But then the packages still have to get picked up by the post, and then they have to be updated in the USPS computers before they begin to show movement.

In order to communicate securely on DVDUA.com, you will need a browser with 256-bit SSL encryption. This includes Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, and possibly other browsers. If you have an earlier version of any of these browsers, please visit the developer's website for the most recent update to ensure you have the latest and most secure version available.

For DVDUA® purchases, when we transfer and receive certain types of sensitive information over the Internet, such as financial information, you will be redirected to a secure server and we will notify you, depending on the type of browser you are using, through a pop-up dialogue box or a padlock icon displayed in the browser window as well as the URL beginning with https instead of http in the address bar. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via this site.

Email

When you purchase online from DVDUA® and provide us with a valid email address, we will contact you by email to confirm your order and to update you on the status of your order.

VeriSign Authentic Site

Authentic Sites like DVDUA.com use a VeriSign Secure Server Digital ID to offer proof of identity, to enable secure communications and to encrypt translations with site visitors through their web browser connections. The only way to be sure of a web site's authenticity is to view the site's Digital ID. Viewing a site's ID assures that you are not being spoofed (i.e. the site is real and not an imposter) since it contains:

• The name of the company which owns the web site (e.g. DVDUA)
• The site's registered Internet address (e.g. www.dvdua.com)
  
• The name of the Secure Server Certification Authority under which VeriSign issued the Digital ID (RSA Data Security or VeriSign)

Your peace of mind is important to us so we take your privacy seriously. Please review our Privacy Policy for more information on what kinds of information we obtain from you, how this information may or may not be used by us, and how you can control its use. Finally, review our Privacy Policy and this Safe Shopping Promise periodically to see if any of our practices have changed. We want you to be fully informed so that we earn and keep your trust.

Your information is safe and will not be shared with anyone ever.

The Management

Thank you for shopping at DVDUA.

The effective date of this Safe Shopping Promise is May 17, 2016. It was last updated on May 30, 2024.